Survey Scoring allows you to assign numerical values to answer options in your surveys, making it easy to quantify responses and calculate overall scores for submissions. This feature is particularly useful for measuring satisfaction levels, evaluating performance, or creating weighted feedback systems.
Which Question Types Support Scoring?
Currently, scoring is available for:
Single Select questions (radio buttons)
Multiple Select questions (checkboxes)
Other question types like NPS, CSAT, Rating, and Freeform do not currently support custom scoring. Please reach out to support if you have use cases for these.
How to Enable Scoring
Create or edit a Single Select or Multiple Select question
Go to Advanced Options for the question
Check the "Enable scoring" checkbox
Assign scores to each answer option using the Score input field that appears next to each option
(Optional) Set a score for the "Other" option if you have it enabled
How Scoring Works
Score Assignment
Each answer option can have any numerical score (positive, negative, or zero)
You can leave some options without scores (they default to 0)
The "Other" option can also be assigned a score
Score Calculation
Single Select questions: The score equals the value assigned to the selected option
Multiple Select questions: Scores are added together for all selected options
Final submission score: All scores from scored questions in the same submission are combined into a total score
Important Notes
Scores are calculated per submission, not per individual question response
All feedback responses within the same submission will show the same total score
Only questions with scoring enabled contribute to the total submission score
Scores are recalculated automatically when responses are added, updated, or deleted
Viewing and Using Scores
Dashboard
View scores directly in your dashboard by clicking the information (i) icon next to individual responses. The total submission score will be displayed there.
CSV Exports
When you export survey data to CSV, scored submissions will include a "Score" column showing the total calculated score for each submission.
API and Webhooks
Scores are included in both API responses and webhook payloads, allowing you to programmatically access scoring data for integration with other systems.
Data Analysis
Scores provide a quantitative way to:
Rank submissions by overall satisfaction or performance
Identify trends in feedback quality
Create weighted averages across different response categories
Example Use Cases
Product Feedback (Multiple Select):
"Easy to use" = 2 points
"Great design" = 2 points
"Too expensive" = -3 points
"Missing features" = -1 point
Employee Performance Review:
"Exceeds expectations" = 4 points
"Meets expectations" = 2 points
"Below expectations" = 0 points
"Needs improvement" = -2 points
Best Practices
Be consistent with your scoring scale across similar question types
Consider using negative scores for unfavorable responses to create more meaningful totals
Test your scoring logic with sample submissions to ensure the calculations work as expected
Document your scoring system so team members understand how scores are calculated
Use scoring strategically - not every question needs to be scored
Limitations
Scoring is currently only available for Single Select and Multiple Select questions
Scores are integers only (no decimal values)
Historical data from before scoring was enabled won't have scores calculated
Missing Something?
If you have any questions or feature requests related to scoring, please reach out to support.
This scoring feature gives you powerful quantitative insights into your survey responses, helping you make data-driven decisions based on weighted feedback from your users.