When you send surveys via email, email security systems and link scanners can automatically click links in your emails before a real person ever sees them. These automated clicks can create fake survey responses that skew your data.
We automatically detect and remove these bot responses so your survey results reflect real customer feedback.
Why bots click email survey links
Most email providers and corporate security tools scan incoming emails for malicious links by pre-clicking them. Since email surveys include clickable response options (e.g. a satisfaction rating directly in the email), these scanners can inadvertently submit a survey response that looks like it came from a real person.
How we handle it
We use multiple layers of detection and verification that work together to identify and remove bot responses while preserving legitimate ones. This runs automatically in the background, respondents won't see a CAPTCHA or need to take any additional steps.
What this means for your data
Bot responses are automatically filtered out of your results
Legitimate responses are preserved, our system is designed to err on the side of keeping real responses
No action is required on your part, detection runs automatically
FAQ
Do respondents see a CAPTCHA?
No. Verification runs in the background and is invisible in almost all cases. Respondents complete your survey normally.
Can this accidentally remove real responses?
Our system is designed to err on the side of keeping responses. We use multiple verification signals to ensure real responses are preserved.
Does this apply to all survey types?
Bot detection is focused on email surveys, since that is where automated link scanning occurs. Web embed and in-app surveys are not affected by this type of bot traffic.