We care deeply about all aspects of our products end-user experience, it's in our best interest to make sure our products are smart, user-friendly, and unobtrusive.

When will someone see one of our surveys?

A visitor or user will only see one of your surveys if they match all of the targeting criteria set out in the Targeting section of the survey builder.

If a visitor completes or dismisses the survey, they will never see it again, unless the survey is configured to allow visitors to fill out the survey multiple times in the Targeting section.

What happens if we are running multiple surveys?

The first survey that the visitor or user is eligible for will be shown. Visitors or users are limited to only being able to see 1 survey in a 72 hour period, that includes surveys they complete, dismiss, or surveys they ignore and do not interact with.

What happens if we choose not to show the survey to 100% of visitors or users?

You can set a percentage holdback for your survey in the Targeting section of the survey builder. If someone is chosen to not see the survey, they will never see it and we will remember that for the duration of time your survey is active.

What happens if we choose not to show to first-time website visitors?

This setting for Website surveys will remember when someone visits and qualifies for a survey, but will not display the survey until they leave and return to your website for the second time.

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